Homebase is a platform that helps businesses manage employee scheduling, time clocks, payroll and more.

As the primary designer for Homebase's mobile app, I spearheaded the design of the mobile app, where I worked on several pods, including one that aimed to enhance the user experience for owners and managers.

Homebase helps owners and managers who oversee hourly workers, many of whom are frequently on the go or working on the floor and away from their laptops. Although the web app offers most of the features required to manage their stores, they need a quick and convenient way to take action on pressing matters in real-time. We identified an opportunity to enhance the mobile app and empower busy owners and managers on the go. Our primary objective was to enhance the experience of managing employee scheduling, time clocks, and other critical tasks through the mobile app. We closely collaborated with the customer support team and users to gather feedback, design new concepts, and conduct user testing to refine our approach.

Managers and owners on Homebase who find themselves needed to manage their store on the go.

Problems and Opportunities:

We spoke to 15 managers and owners and collaborated with our customer success team to uncover the following themes:

1. Have a birds-eye view of what's happening in my store right now:

   The store opened 2 hours ago:

   • Was it opened on time?

   • Did I schedule enough people for today?

2. Quickly action on an employee:

   Late employee:

• Is Quin coming in? Do I need to cover his shift?

Upcoming employee:

• I need to call Belinda to come in later than scheduled

Past employee:

• Tina forgot to clock in on time, and I need to adjust the time manually

Clocked-in employee:

• I need to message Maria and let her know that Quin will be late